Researchers

Center for Information Management Studies

ITIL® Version 3 Foundation Course

This three-day course prepares the participant to contribute effectively to ITIL-based service improvement through a balanced delivery method combining formal instruction, group review activities, and individual study. Learners will come to understand the true value of following the recognized ITIL best practices and the importance of integrating IT activity with the needs of the business. At the end of the course, the one-hour "ITIL® Foundation Certificate in IT Service Management" certification examination is given via testing methods authorized by OGC, owners of the ITIL Practices for Service Management intellectual property.